Merced Animal Medical Center is seeking an Experienced Hospital Manager to join our busy 24-hour emergency practice.
If you are looking for a fast-paced environment and enjoy the challenge of emergency medicine but also the reliability of general practice then we are just the home for you. We are the only 24 hour emergency facility in the area and boast a state-of-the-art, paperless facility that also provides general small animal care.
For more information, please visit our website at: www.mercedamc.vetstreet.com.
ABOUT THE HOSPITAL
We are a 7-doctor progressive practice with 25 experienced support staff
Our equipment and software includes:
Electronic Medical Records in Avimark
Eklin DR digital xray
Digital dental xray
Complete in-house laboratory including Idexx Catalyst, Procyte, i-STAT and Coag
Dedicated surgery suite
We collaborate with Erin Paster, DVM Diplomate ACVS who is a Board Ceritfied Orthopedic and Soft Tissue Surgeon as well as Brian MacKie, DVM, DACVIM who is a Board Certified Cardiologist that works out of our facility once a month
About Merced, CA:
Merced is a dynamic community, with friendly small town living in a mid-size city, with a diverse population. The University of California Merced campus, opened in 2005, provides new educational and economic opportunity. Located in the heart of California’s agricultural Central Valley, Merced is the region’s hub for education, culture, and business. The community offers abundant shopping, pleasant neighborhoods and tree-lined streets. Bicycle paths along creeks link major City parks. Merced’s housing remains affordable compared to many other California locations. Our revitalized downtown is emerging as the entertainment center of the area with many annual events and festivals. Merced's location provides easy access to the central California coast, Sierra Nevada mountains and national parks, and major cities. Merced has historically been the “Gateway to Yosemite”, and residents also enjoy short drives to skiing, beaches, fishing, and other outdoor attractions.
VETERINARY HOSPITAL MANAGER
The Hospital Manager is a leader and an integral member of the veterinary hospital management team. The Hospital Manager partners with the Managing Veterinarian to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high quality patient care and exceptional customer service. Responsibilities include managing, planning, and coordinating the overall operations of the hospital, and cultivating a supportive and collaborative team environment.
Job Duties and Responsibilities
Leadership and Planning
Acts as a champion for change and identifies, documents, shares, and promotes best practices.
Participates in the planning and budget maintenance process.
Establishes goals for the practice and staff.
Creates the hospital schedule and manages labor costs to budget.
Oversees employee benefits program and hospital insurance plans.
Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance.
Performs quality checks and reviews of client files.
Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues.
Partners with the Managing Veterinarian to address staffing needs including hiring, training, reviewing, and disciplining of staff.
Implements performance-based incentive and rewards and recognition programs.
Manages staff, including grooming and boarding staff if applicable.
Tracks and maintains current licensure for all DVMs.
Demonstrates and reinforces the highest level of client service
Resolves client issues and escalations, and oversees client follow-up communication.
Drives client visits through strategic client communication and local marketing efforts (i.e. Community).
Ensures payroll is accurately completed and submitted for all hospital staff.
Manages accounts receivable and cash on hand, including performing invoice audit reviews.
Manages hospital inventory and controls facility and administrative costs.
Performs other duties essential to the performance of the hospital as assigned.
Bachelor’s degree in business or related degree is preferred.
1-3 years of experience in a manager role, including customer service experience.
Experience in a hospital setting in positions of increased responsibility is a plus.
Knowledge and/or experience in the following areas:
Multi-functional operations including budget and labor management.
Manage time and tasks appropriately and remain flexible with assigned duties.
Supervisory and leadership experience.
Reporting and data analysis.
Problem solving and resolution management skills.
Oral and written communication skills.
Basic computer skills i.e. Microsoft Office suite (Previous practice management software knowledge preferred).
Interpersonal skills with staff and clients, and works well in a team environment.
Customer service strategies and effective marketing techniques.
HR policies and protocol development.
Staff management including: coaching, developing, and motivating staff.
Conduct performance appraisals.
Delegate responsibility and achieve results with hospital team members.
Make decisions confidently and effectively.
Model a professional and courteous manner with staff and clients.
Equal Employment Opportunity
It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability or status as a disabled or Vietnam era veteran
National Veterinary Associates (NVA™) is the largest private owner of freestanding veterinary hospitals in the United States. NVA owns over 460 companion animal veterinary hospitals and boarding facilities in 41 states, Canada, Australia and New Zealand. We have over 6,000 veterinary professionals that improve the well-being of patients by providing progressive and compassionate care.