Poulsbo Marina Veterinary Clinic in Poulsbo, WA seeks an experienced Hospital Manager to join our team.
Poulsbo Marina Veterinary Clinic, located in Poulsbo, WA is seeking a Vibrant Hospital Manager to join our dedicated team.
Poulsbo Marina Veterinary Clinic is looking for the next dynamic Hospital Manager to continue to make forward progress by their strong presence and example as a leader for this well-established practice. The ideal candidate will understand our relationship with the surrounding community and will continue to nurture this positive reputation and develop our team with qualities of confidence and charisma aimed at empowering the staff members in their roles. The leader we are looking for will also ensure that customer service is a priority and our client satisfaction standards remain high, and will have a business/finance background to support the budgeting and operations for the continued success of this hospital. If you are a high level manager with stellar leadership qualities, we look forward to hearing from you!
5133 square foot 1.5 story Freestanding Facility is well equipped to handle our increasing caseload
An inviting vaulted open reception area has been recently updated with paint and porcelain tile and a more private waiting area partitioned for those nervous felines
The central waiting area has flat screen TV that provided client education opportunities
Four 4 Exam rooms are designed for flexible function
Complete Pharmacy, Lab Area, Library. Abaxis VS2 lab suite. Twice daily lab pickup with regular access to mobile imaging specialists and cardiologist
12 computer work stations running Cornerstone Software. We are becoming a paper lite practice
Our large treatment area with 2 treatment tables and 12 stainless cage bank allows our staff plenty of room to maneuver those large dogs
Surgery is well appointed with electrocautery, a Mindray mutliparameter monitor including capnography, hydraulic table and heating blanket. A window to treatment area as well as outdoors makes for a comfortable workspace
A new state of the art digital radiology unit
About Poulsbo, WA:
Poulsbo offers a small town lifestyle with everything Seattle has to offer just a ferry ride away. Natural beauty provides incredible recreational opportunities. Historic downtown with galleries, eateries and specialty shops. Festivals, outdoor activities and a strong sense of community. A thriving economy, excellent school system and historic charm of "Little Norway" makes it a great place to put down roots.
The Hospital Manager is a leader and an integral member of the veterinary hospital management team. The Hospital Manager partners with the Managing Veterinarian to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high quality patient care and exceptional customer service. Responsibilities include managing, planning, and coordinating the overall operations of the hospital, and cultivating a supportive and collaborative team environment.
Job Duties and Responsibilities
Leadership and Planning
Acts as a champion for change and identifies, documents, shares, and promotes best practices.
Participates in the planning and budget maintenance process.
Establishes goals for the practice and staff.
Creates the hospital schedule and manages labor costs to budget.
Oversees employee benefits program and hospital insurance plans.
Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance.
Performs quality checks and reviews of client files.
Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues.
Partners with the Managing Veterinarian to address staffing needs including hiring, training, reviewing, and disciplining of staff.
Implements performance-based incentive and rewards and recognition programs.
Manages staff, including grooming and boarding staff if applicable.
Tracks and maintains current licensure for all DVMs.
Demonstrates and reinforces the highest level of client service
Resolves client issues and escalations, and oversees client follow-up communication.
Drives client visits through strategic client communication and local marketing efforts (i.e. Community).
Ensures payroll is accurately completed and submitted for all hospital staff.
Manages accounts receivable and cash on hand, including performing invoice audit reviews.
Manages hospital inventory and controls facility and administrative costs.
Performs other duties essential to the performance of the hospital as assigned.
Bachelor’s degree in business or related degree is preferred.
3-5 years of experience in a manager role, including customer service experience.
Experience in a hospital setting in positions of increased responsibility is a plus.
Knowledge and/or experience in the following areas:
Multi-functional operations including budget and labor management.
Manage time and tasks appropriately and remain flexible with assigned duties.
Supervisory and leadership experience.
Reporting and data analysis.
Problem solving and resolution management skills.
Oral and written communication skills.
Basic computer skills i.e. Microsoft Office suite (Previous practice management software knowledge preferred).
Interpersonal skills with staff and clients, and works well in a team environment.
Customer service strategies and effective marketing techniques.
HR policies and protocol development.
Staff management including: coaching, developing, and motivating staff.
Conduct performance appraisals.
Delegate responsibility and achieve results with hospital team members.
Make decisions confidently and effectively.
Model a professional and courteous manner with staff and clients.
Equal Employment Opportunity
It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability or status as a disabled or Vietnam era veteran.
National Veterinary Associates (NVA™) is the largest private owner of individually branded veterinary hospitals in the United States. NVA owns over 460 companion animal veterinary hospitals and boarding facilities in 41 states, Canada, Australia and New Zealand. We have over 6,000 veterinary professionals that improve the well-being of patients by providing progressive and compassionate care.