Are you a dedicated veterinarian passionate about delivering high-quality medical care to animals in need? Do you enjoy coaching, mentoring, and supporting other veterinary and sheltering professionals? Do you thrive in a fast-paced, dynamic and complex environment? If so, the position of Medical Supervisor at the ASPCA’s Kitten Nursery may be right for you!
The Medical Supervisor will lead a team of skilled and compassionate veterinary and sheltering professionals in providing excellent patient and population care for underage kittens handled through the Nursery. The Medical Supervisor will work collaboratively and effectively with internal and external stakeholders to further the ASPCA’s ultimate desired outcome that all animals lead good lives.
The Kitten Nursery cares for underage kittens in a dedicated nursery environment as well as through our expanding foster program. All medical care is provided within the parameters of the Nursery’s shelter medicine protocols and aligned with the Association of Shelter Veterinarians (ASV) Guidelines for Standards of Care in Animal Shelters and ASPCA One-Fund guidelines. To succeed in this role, the Medical Supervisor must have a solid understanding of shelter medicine principles, excellent clinical skills, and sound medical judgement in order to provide high quality care for a vulnerable population. He or she will also provide mentorship, training, and support for other team members involved in the examination, treatment, and care of all cats and kittens at the Nursery. Success also hinges on the ability to collaborate with other ASPCA departments, including the ASPCA Animal Hospital (AAH), Adoption Center, Community Medicine and Midwest Office Call Center teams, to ensure the animals’ physical and behavioral needs are met on both the individual patient and population levels.
Responsibilities will include, but are not limited to:
Provide High Quality Patient and Population Care (60%)
Develop and implement efficient and effective protocols for high-quality, practical, and cost-efficient veterinary care in accordance with shelter medicine principles and best practices and ASPCA One-Fund guidelines
Oversee daily medical care and flow of animals housed in the Kitten Nursery and transitioning to and from foster care, including euthanasia decisions
Provide direct clinical care for Kitten Nursery animals, including skilled and efficient diagnosis and treatment of patients with timely recognition of, and planning for, medical conditions requiring care through AAH
Collaborate with the Client Services team to provide oversight and guidance for Nursery overnight emergency processes, including sharing on-call coverage with seasonal veterinary staff
Maintain regular and close communication with veterinary colleagues in other ASPCA programs, including with AAH regarding care of hospitalized patients and Adoption Center regarding medical needs and animal flow between the populations
Ensure that in-house and foster animals receive medical exams upon admission and are provided with on-going care as appropriate; ensure veterinary care provided is aligned with, and contributes to, the efficient and humane flow of animals from intake through outcome
Document all relevant medical information to maintain the accuracy and completeness of medical records
Maintain DEA licensure and oversee use of controlled substances for Nursery operations
Direct patient care provided by veterinarians, licensed veterinary technicians, and caregivers; teach and mentor staff and volunteers on shelter medicine principles and Kitten Nursery protocols
Work “on the floor” to help out, answer questions, and ensure deep understanding of and compliance with Kitten Nursery operations
Inform and advise relevant internal stakeholders of medical conditions of Nursery animals, including outbreaks of infectious disease
Ensure the medical team provides timely foster support via email, phone and in-person; step in to handle situations that require a higher level of medical decision-making
Work with the Director of Operations to develop written materials (protocols, information sheets, data sheets, etc.) and oversee their use by staff and volunteers
Collaboration, Coaching and People Management (40%)
With the Director, nurture a culture of learning at the Kitten Nursery, including ensuring a respectful and welcoming environment, active participation in goal setting and monitoring, clear expectations, and regular practice of feedback and after-actions
Supervise and support direct reports; define expectations and manage team members to achieve these expectations
Provide consistent, high-quality feedback to direct reports, including regular 1:1s and quarterly feedback sessions to build strong relationships, provide clear direction, and encourage opportunities for development. Complete annual performance evaluations
Practice and espouse positive, people-centric management approaches that are in line with team and organizational core values
Provide training, supervision, modeling, coaching and ongoing guidance for direct reports. Recommend internal and external training opportunities as needed for direct reports in identified areas
Teach, train and mentor caregivers, veterinarians, licensed veterinary technicians, and externs and interns on shelter medicine principles and Kitten Nursery shelter medicine protocols
Teach the team the reasons behind policies and practices so that they can make good decisions in carrying out their work and can teach volunteers and visitors effectively
Model a standard of continual commitment to improvement in all aspects of Kitten Nursery care and handling of felines
Handle employee-relations issues with confidentiality and care, ensuring compliance with any applicable collective-bargaining agreements; use active listening to understand employee concerns, encouraging and supporting employees to problem solve and create viable solutions
Maintain proactive communication with the Director of Operations
Collaborate with AAH, Community Medicine, and Adoption Center Directors and Senior Directors in identifying and developing opportunities for shared knowledge and understanding as well as mutual ownership and enhanced teamwork throughout the program teams at our 91st and 92nd Street operations
Maintain adequate staffing levels at all times; assign and/or re-assign appropriate responsibilities, as well as direct work flow, in order to maximize productivity and maintain coverage in the event of planned absences, call outs, injuries, increased volume, etc. Ensure continuous coverage to ensure staff and animal safety, working with Kitten Nursery administrative staff to schedule per diem support as needed.
Deploy with Community Engagement, Community Medicine, Field Investigations & Response or Relocation teams up to twice per year
Other duties as assigned by supervisor
Exemplifies the ASPCA's Core Values:
Has Commitment and dedication to improving the lives of animals
Demonstrates Ownership and feels responsible for outcomes
Believes in Team – that we are stronger together
Seeks to Elevate others and reimagine what is possible
Focuses on Impact, specifically making change for animals
Doctor of Veterinary Medicine (or equivalent degree) from an accredited veterinary college
Eligibility for licensure in New York State (NYS) as a veterinarian required; current licensure in NYS strongly preferred
Eligibility and willingness to obtain DEA licensure for Kitten Nursery operations
3-5 years clinical experience as a veterinarian
1 year experience managing staff; prior experience managing other veterinarians preferred
Veterinary internship preferred
Prior experience and/or advanced training in shelter medicine strongly preferred
Fear Free® certified or completed within 60 days of employment
Enjoys working collaboratively as part of a team, willing to pitch in to help others, both a strong team player and individual contributor, Must have strong interest in animal welfare., Must posess ability to create, implement & teach new protocols, Must posess ability to work in high-volume, fast paced clinic enviornment, Must possess ability to work independently and as part of team.
Our mission is to provide effective means for the prevention of cruelty to animals throughout the United States. We offer national programs in humane education, public awareness, government advocacy, shelter support, and animal medical services and placement. Our New York City headquarters houses a full-service animal hospital, behavior center, adoption facility, and Humane Law Enforcement Department. We are a privately funded 501(c)(3) not-for-profit corporation.Our EEO Policy:The ASPCA is an Equal Employment Opportunity employer. Applicants are considered for all positions without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA’s standard application process, ...which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA’s Human Resources Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.ASPCA is an Equal Opportunity Employer (M/F/D/V).