Pennsylvania Veterinary Specialty & Emergency Center (PVSEA), located in Plymouth Meeting, PA is seeking an exceptional, high level Veterinary Business Manager.
The Business Manager for this facility will be a highly visible and accessible first-line leader of the hospital charged with managing day-to-day operating activities. The incumbent supervises functional supervisors, implements financial plans, owns communications with associates involving matters impacting them, and makes recommendations regarding the operating needs of the hospital.
Responsibilities As a Business Manager:
Partners with the Hospital Administrator and Medical Director to create and maintain a high performance, Clinician-driven culture within the hospital.
Serves as a champion of the unified mission and vision of PVSEA and Hickory Veterinary Hospital in all daily interactions, ensuring the hospital’s commitment to remarkable patient care and outstanding client service.
Is present and accessible within the hospital(s) to ensure awareness of hospital’s activities.
Consistently takes a proactive approach to influence and drive a positive hospital climate. Accountable for associate engagement and retention.
Actively participates in and contributes to hospital leadership meetings.
Actively involved in Planning and Development
Partners with Human Resources to recruit, interview and hire new associates.
Ensures work schedules for all hospital team members are established and in alignment with operating plans.
Manages daily flows and delegation of hospital administration tasks.
Ensures communication and feedback channels with associates are open, schedules and facilitates regular communication opportunities, and is responsive to associate concerns.
Provides performance feedback including day-to-day recognition, conducts performance reviews, and ensures appropriate coaching/mentoring is arranged as needed.
Addresses and drives timely resolution of concerns. Communicates with hospital administration, technician, and client services teams regarding status of resolutions.
Maintains confidentiality of records.
Understands and ensures compliance with OSHA, DEA and FDA, and applicable state and local agencies.
Monitor hospital for potential violations and/or hazardous situations. Take corrective actions as needed.
Documents and reports accidents.
Understand and ensure compliance with all applicable federal and local labor law proactively upon assumption of the position and on an ongoing basis as associate relations matters arise.
Utilizes basic understanding of financial management to implement financial plans provided by the owner(s).
Project budget management.
Personally, addresses escalated client inquiries.
Ensures maintenance of inventory including controlled substance ordering, tracking, security and destruction.
Communicates protocols for daily facility maintenance to appropriate associates. Relays information regarding need for repairs and/or maintenance of equipment, building, and grounds and communicates with associate regarding status.
Other related duties as assigned.
4+ years of experience in a veterinary hospital management role with a minimum of 2 years involving the supervision of others.
Bachelor’s Degree in Business or related discipline or equivalent experience is required.
Certified Veterinary Practice Manager (CVPM) preferred
Must possess excellent interpersonal, verbal and written communication skills.
Demonstrated capability to organize work efficiently, set priorities and establish plans or timetables for achieving goals.